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Description:

This article will show you how to create a Ring Group. A Ring Group allows your phone system to ring multiple people at the same time.

Step By Step:

  1. Create a new callflow
  2. Assign it a number


  3. Click the drop down arrow for Basic under the Actions section on the right.
  4. Drag the ring group element to the callflow
  5. The Ring Group options will pop up so you can fill in the options below. 
    1. Name this group:
    2. Ring Strategy:
      1. This is where you can set phones to ring simultaneously or one after the other.
    3. Ringback:
      1. This is where you can set up custom ringing that the caller will hear.
    4. Ring Group:
      1. This is where you can then drag and drop Users, Devices, or Groups into the Ring Group section on the right.
        • Users: Will ring all devices under that user.
        • Devices: Will only ring a single users device.
        • Groups:
  6. Press OK
  7. Make sure your ring group goes somewhere else if nobody answers!
  8. Save your callflow. You're done!
     

 


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