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Description:


This article will help you collect all the information needed for Audian to troubleshoot a global service impacting event by answering the questions below.

Step By Step:


Please copy the questions below and paste them into your email and send this to 611@Audian.com

  1. Please describe the issue in detail. (If any of the issue below describes what is happening remove any that do not apply)
    1. When on a call audio is cutting in and out.
      1. Direction: Inbound(I cannot hear them), Outbound(They cannot hear me , or Both
    2. When on a call the call drops and my phone goes to its idle screen.
    3. When I try to call the line rings busy.
  2. Who is your internet provider?:
  3. Please provide a call example when the issue happened.
    1. Number Called:
    2. Number of Caller:
    3. Time the call was placed:
  4. Perform a Trace Route:(Scroll down for instructions)
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