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Description:


This article outlines how to setup, listen to, and download call recordings.

  1. Setup Call Recording on a User
  2. Listen to Call Recordings
  3. Download Call Recordings

How To - Setup Call Recording On A User:


Description:

This guide will show you how to enable call recording for a user so that you can listen to the calls later.

An admin must email 611@audian.com requesting to add the service to the account before it will work.

  1. Login to the Audian Portal
  2. Click the 9 square button at the top right of the screen.
  3. Click on Smart PBX.
  4. Click Users and locate the user you would like to enable call recording on.
  5. Click the User Feature section which is located on the far right
  6. Click Customized Call Recording.
  7. Click Enable at the top and then customize what you would like the service to do.
    1. Inbound Internal: Records when a user calls this user from inside the Audian network. 
    2. Inbound External: Records when a person calls this user from outside the Audian network.
    3. Outbound Internal: Records when this user calls another user inside the Audian network.
    4. Outbound External: Records when this user calls a person outside the Audian network.
    5. URL: CONTACT AUDIAN TO ENTER THIS
    6. Format: Audio file format
    7. Time Limit: Sets how long the service will record the call.

How To - Listen To Call Recordings:


Description:

This guide will show you how to listen to call recordings in the Audian User Portal.

  1. Login to the Audian Portal
  2. Click the 9 square button at the top right of the screen.
  3. Click on Audian User Portal.
  4. Locate the call recording you would like to listen to.
  5. Press the play button  to listen to the call recording.

How To - Download Call Recordings:


Description:

This guide will show you how to listen to call recordings in the Audian User Portal.

  1. Login to the Audian Portal
  2. Click the 9 square button at the top right of the screen.
  3. Click on Audian User Portal.
  4. Locate the call recording you would like to listen to.
  5. Press the download button  to download the call recording.