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Account Setup & User Setup:


  1. Log Into The Audian Portal: This article will get you logged in.
  2. Enable Smart PBX: This article will show you how to activate account applications like Smart PBX to get your account setup.
  3. Assign The Main Number: In order to setup the phone system this step needs to be done first.
  4. Create A User: Once you are logged into the portal and enabled the Smart PBX you can use this article to create a new user.
  5. How To - Add A Device - SBPX: Once the user is created and setup email notification you can then create a device and assign it to the user.

Managing Users:


Before you can create a call flow you will need to create users and assign them to devices.

  1. How To - Create A User: Once you are logged in this article will show you how to add a user.
  2. How To - Update Names on Devices
  3. How To - Add A Device - SBPX: Once the user is created and setup email notification you can then create a device and assign it to the user.

Account Administration:


This section will help administrators manage and make changes to your account.

  1. How To - Create Voicemail Boxes
  2. How To - Port Numbers
  3. How To - Setup Caller ID (Account Level)
  4. How To - Setup Hold Music
  5. How To - View Call Logs

User Call Flow Management: WIP


Once users and devices are created you can then create the users call flows

  1. Create a Basic CallFlowThis article will show you how to create a basic user call flow. This is where you can assign a number and extension to a user.
  2. Create a Voicemail Box: Once the baisc call flow for a user is built the next step is to add a voicemail box to that user call flow.
    1. Simple Voicemail Setup Video: This article will show you how to create a basic voicemail box.
    2. Advanced Voicemail Setup VideoThis article will show you how to configure more advanced features for a voicemail box.

Auto Attendant Call Flow Management: WIP


Once the user call flows have been created you can then create menu call flows

    1. How To Create a MenuThis article outlines how to make a menu to use the press 1 press 2 press 3 feature.
      1. Time of Day Routing: Once an auto attendant is created this will allows you to create a open hours menu and closed hours menu for more advanced call flows.
      2. How To Create a Menu Greeting: Once a menu is create you will need to record the greeting for this menu.
    2. How To Create a Ring GroupOnce your auto attendant is setup your next step is to create a ring group which rings all
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